The supply chain and logistics is a big challenge for companies that are just getting into the business like the p2p delivery service. They need to ensure that their customers get the delivery on time and accurately. It is important that this is mastered.
To be able to enhance the customer delivery process, here is what the company can do.
The delivery time
Before selecting a vendor to deliver your product, make sure to check the delivery time. This is a major factor that customers look at and thus should be on top of your priority.
Send customer notifications
The system should have a notification system that sends the shipping information directly to the customer. The notification should keep passing on to the customers at regular intervals so that the customer is fully aware where his delivery content is and its estimated date of arrival.
You could go a step ahead in offering the customer different types of delivery options. This includes same day delivery or the normal business day’s delivery.
Use SMS in order to keep the customer notified about the delivery time. This is especially useful when the delivery has to take place so that the customer can make the necessary arrangements for someone to collect the item for them or stay at home.
Performance and incentive
Link the performance of delivery and the incentive to pay to your employees. This helps to improve customer service. This lets one put customers on the forefront.
It is all about increasing the speed of delivery and focus on being accurate. Every time that you think of the new plan keep the customer first and understand if the method will benefit the customer or not. You may then want to tweak the method based on the wants of the customer. The business should be customer-centric and special care should be taken about the logistics as well.